app22 Terms and Conditions

1Definitions and Scope of Applicability

In this document, "app22", "we", "our" or "platform" refers to the app22.cam website and all associated services. "User", "you" or "member" refers to any person who has registered on app22 or is using this website.

These terms and conditions govern your relationship with app22 and cover the following:

• All rules relating to account registration and management
• Financial transactions — deposit, withdrawal and bonus processes
• Gaming activities and betting rules
• Personal data protection and privacy policy
• Dispute resolution procedures and limitation of liability

2Account Registration

2.1 Registration Requirements

To open an account on app22, you must meet the following conditions:

• You must be at least 21 years of age (applicable to those aged 21+).
• You must provide genuine and verifiable personal information.
• Each person may open only one account.
• Agreeing to these terms and conditions at the time of account opening is mandatory.

2.2 Accuracy of Information

All information provided at registration must be true, complete and up to date. Providing false information will result in the account being closed immediately, and any pending winnings may be forfeited.

2.3 Account Security

It is your sole responsibility to keep your account login details completely confidential. Do not share your password or account with any third party. app22 will not be liable for any financial loss resulting from unauthorised access.

3Age Verification

app22 is a responsible gaming platform. We ensure that only persons aged 21 or above can use our services.

• Proof of age may be requested at any stage of account verification.
• Age must be verified through a national ID card, passport or other government-issued document.
• The withdrawal process may be suspended until age verification is complete.

4Deposits and Withdrawals

4.1 Deposit Rules

• The minimum deposit amount is ৳100 for each method.
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Deposited amounts are generally credited to the account instantly.
• Only use payment accounts registered in your own name.

4.2 Withdrawal Rules

• The minimum withdrawal amount is ৳500.
• Standard withdrawal processing time is 5–30 minutes.
• Account verification may need to be completed before a withdrawal.
• Withdrawals can only be made via the same method used to deposit.
• Withdrawals may be restricted if the wagering requirements of an active bonus have not been met.

4.3 Transaction Verification

To prevent money laundering and ensure secure transactions, app22 may request additional verification documents for any transaction. Failure to cooperate with this process may result in the withdrawal being placed on hold.

5Bonuses and Promotional Offers

5.1 Welcome Bonus

app22 offers new members a 120% bonus on their first deposit, up to a maximum of ৳8,000.

• The wagering requirement for the bonus is 25x (deposit amount plus bonus amount).
• The bonus balance cannot be withdrawn until wagering is complete.
• Each member is eligible to receive the welcome bonus once.
• A specific time limit applies to claiming the bonus — see the terms stated on the offers page.

5.2 Ongoing Promotional Offers

From time to time, app22 runs various promotional offers. Each offer has its own rules, which are published on that offer's detail page. The general policy is:

• Multiple bonuses may not be combined — read the offer terms.
• app22 reserves the right to change or cancel any promotional offer at any time.
• Accounts may be suspended in cases of bonus abuse.

5.3 VIP Program

The app22 VIP program has three tiers — Bronze, Silver and Gold. A weekly cashback benefit is provided at each tier: up to 0.3% at Bronze, up to 0.7% at Silver and up to 1.0% weekly cashback at Gold. Staying regularly active gives you the opportunity to advance to a higher tier.

6Gaming Rules

6.1 General Gaming Rules

• All games are conducted under fair play principles.
• In the event of a technical error, the affected round may be voided.
• In disputes regarding game outcomes, app22's system logs will be considered the definitive evidence.
• If the internet connection is lost, the outcome of any ongoing bet will be determined by the system.

6.2 Sports Betting

For betting on BPL, IPL, T20 World Cup, ICC tournaments and other international sporting events:

• If a match is abandoned or postponed, bets will be settled according to the defined policy.
• Bets placed before an odds change will remain valid.
• Odds in live betting can change rapidly, and erroneous odds may be voided before confirmation.

7Prohibited Activities

The following activities are strictly prohibited on app22 and will result in the account being permanently closed immediately:

• Opening or operating multiple accounts.
• Bonus abuse or claiming bonuses through fraudulent means.
• Using software bots, automation tools or any unauthorised technical advantage.
• Using the platform for money laundering or illegal financial processing.
• Attempting unauthorised access to another user's account.
• Registering an account with false or misleading information.
• Operating an account on behalf of a minor.

8Account Suspension & Closure

8.1 app22's Rights

app22 may temporarily suspend or permanently close any account without prior notice in the following situations:

• In case of violation of these terms and conditions.
• In case of fraudulent or suspicious activity.
• In case of failure to provide verification documents.
• When required to comply with instructions from regulatory authorities.

8.2 Voluntary Closure by Member

If you wish to voluntarily close your account, please submit a request through our live chat support or by email. All pending withdrawals will be processed before the account is closed.

8.3 Self-Exclusion

If you feel that gambling is having a negative impact on your life, you can request self-exclusion at any time. To learn more, visit our Responsible Gaming page.

9Responsible Gaming

app22 believes in responsible gaming practices. We place the highest priority on the wellbeing and peace of mind of our members.

• Only bet within your means — never chase losses by increasing your bets.
• Contact our support team to set deposit limits, betting limits, or session time limits.
• If you notice signs of problem gambling, seek professional help promptly.

10Privacy & Security

app22 places the highest importance on protecting your personal information.

• All data is protected by SSL encryption.
• Your personal information is not sold to third parties.
• Some information may need to be shared to meet regulatory requirements.
• To learn how your information is collected and used, please read our Privacy Policy.

11Limitation of Liability

app22 accepts no liability for the following:

• Gaming losses due to internet disconnection.
• Unauthorized access to your account resulting from your own negligence.
• Errors or delays by third-party services (payment gateways).
• Service interruptions during system maintenance.
• Any circumstances beyond app22's control (Force Majeure).

12Changes to Terms

app22 reserves the right to modify these terms and conditions at any time. In the event of changes:

• The updated terms will be published on the website and the "Last Updated" date will be changed.
• For significant changes, a notice may be sent to your registered email address.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.

It is the member's responsibility to visit this page regularly and stay updated on the latest terms and conditions.

13Contact & Complaints

For any questions or complaints regarding these terms and conditions, please contact us:

• 24/7 Live Chat Support (in Bengali) — for immediate assistance.
• Email: [email protected] — for detailed complaints.

After a complaint is submitted, app22 will investigate and provide a resolution as quickly as possible. All complaints will be reviewed professionally and impartially.