app22's Privacy Policy

1 What Information We Collect

app22 collects various types of information to provide the best possible service to members. This information falls into two main categories — information provided by the member and information collected automatically.

1.1 Information Provided by the Member

Information you provide during account registration, transactions, or use of support services includes:

• Full name (in Bengali or English)
• Date of birth (for age verification — you must be 21 or older)
• Email address and mobile number
• bKash, Nagad, Rocket, or Upay number (for transactions)
• Identity verification documents (copy of national ID card, passport, or driving licence)
• Bank account details (for bank transfers)
• Messages and complaints submitted via live chat and email support

1.2 Information Collected Automatically

When you use the app22 platform, our system automatically collects certain technical information:

• IP address and device type
• Browser version and operating system
• Pages visited, session duration, and click tracking
• Information collected via cookies and similar tracking technologies
• Transaction history and gaming activity logs

2 Purpose of Using Your Information

app22 uses collected information only for legitimate and necessary purposes. Our main purposes are described below:

2.1 Service Operation and Improvement

• Creating, managing, and securing accounts
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, and bank transfer)
• Providing bonuses and promotional offers
• Testing and improving platform functionality
• Delivering a personalised experience based on member preferences

2.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Age verification — preventing persons under 21 from using the platform
• Carrying out the Know Your Customer (KYC) process
• Protecting system security and preventing unauthorised access

2.3 Communication

• Sending important notifications about transactions and account matters
• Responding to support requests
• Providing information about new promotions and offers (subject to your consent)

3 Sharing Information with Third Parties

app22 never sells your personal information. However, information may be shared with trusted third parties in specific circumstances:

3.1 Service Providers

Third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, technical infrastructure, and customer support may be granted access to certain information. These providers operate under strict confidentiality agreements and may use your information only for the specified purpose.

3.2 Legal Obligations

Information may be disclosed as required to comply with applicable laws in Bangladesh, court orders, or lawful requests from government authorities. In such cases, we will disclose only the information legally required.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, member information may be transferred. In that case, the new party will be required to comply with this Privacy Policy.

4 Cookies and Tracking Technologies

app22's website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help us improve the quality of our services.

4.1 Types of Cookies

• Essential Cookies: Essential for login sessions, security tokens, and core platform functionality.
• Functional Cookies: Used to remember language selection and user preferences.
• Analytical Cookies: Help collect platform visit statistics and improve services.

4.2 Cookie Controls

You can disable cookies from your browser settings. Please note that disabling essential cookies may prevent some app22 services from working correctly, such as login functionality or transaction processing.

5 Data Security Measures

app22 adopts industry-standard security measures to keep your personal information safe. The key components of our security framework are:

• SSL Encryption: All data transmissions are encrypted using Secure Socket Layer (SSL) technology.
• Firewall Protection: Advanced firewalls are used to prevent unauthorised access and cyber attacks.
• Two-Factor Authentication: Two-factor authentication is provided to protect your account.
• Data Minimisation: No information is collected or stored beyond what is necessary.
• Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.
• Staff Training: Our staff receive regular training on data protection.

Please note that transmitting information over the internet is not completely secure. We take every reasonable security measure, but we cannot guarantee absolute security.

6 Data Retention Period

app22 retains your information for a limited period and deletes it securely once the purpose has been fulfilled or the legal obligation has ended.

• All member information is retained while the account is active.
• Even after an account is closed, certain information may be retained for a defined period for legal or regulatory reasons.
• Transaction records are retained for the period required under financial regulations.
• Once the retention period ends, information is securely deleted or anonymised.

7 Member Rights

Every member registered with app22 has specific rights regarding their personal information:

7.1 Right to Access

You may request to see the information we hold about you at any time. This request can be made by emailing [email protected].

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Keeping your information accurate is also important for the security of your account.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Restrict Processing

In certain circumstances you may request that processing of your information be restricted while your concerns are being resolved.

7.5 Withdrawal of Consent

You may withdraw your consent to marketing communications at any time. This will not affect the lawfulness of any processing carried out on the basis of consent before the withdrawal.

8 Protection of Minors' Information

app22 provides services only to persons aged 21 or older. We do not knowingly collect personal information from minors. If we become aware that information has been collected from a person under the age of 21, we will immediately delete that information and close the associated account.

If you are aware that a minor is using app22, please notify us immediately via live chat or at [email protected].

9 International Data Transfers

app22 primarily provides services in Bangladesh. However, due to technical infrastructure or cloud services, some information may be processed or stored in other countries. In such cases, we ensure that:

• Adequate safeguards are in place for the transfer of information.
• The relevant service providers comply with the standards of this Privacy Policy.
• The necessary contractual obligations for data protection are imposed.

10 Changes to the Privacy Policy

app22 may modify or update this Privacy Policy from time to time. When changes are made:

• The revised Policy will be published on this page and a new effective date will be noted.
• For significant changes, a notification may be sent to your registered email address.
• Continued use of app22 after changes have been made will be considered as your acceptance of the new Policy.

We therefore recommend that you review this page regularly.

11 Responsible Gaming and Data Protection

app22 is committed not only to data protection but also to the overall wellbeing of its members. To ensure responsible gaming, we use collected information to:

• Identify unusual or addictive gaming patterns.
• Provide support to members when needed.
• Offer self-exclusion or deposit limit options.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us: